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Self-Service Exceptions
Basic Economy (BE) Cancellation Charge Exception
Canceled Fare/Fare Increase Policy
Duplicate Ticket Refunds
Name Correction Policy
Schedule Change & Irregular Operations
Delta Messenger
Irregular Operations - Overview (IROP)
Schedule Change & IROP Travel Agency Refund Responsibility
Schedule Change and Irregular Operations Rebooking Policy for Travel Agency Partners
Schedule Change and Ticket Revalidation General Overview
Travel Exception Policy - Travel Agent Guidelines
Reservations & Ticketing
Bulk and Net Fare Tickets and Bulk Fare Ticketing Policy
Cancel Ticket Coupon Check-in Status
Cancellation and Change Fee Policy - Travel Agency Responsibility
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Complimentary Medallion Upgrade Reissue Procedure
Domestic Routing and Maximum Connecting Time Instructions
Electronic Tickets
Fare Downgrade Policy
Infant Ticket Information
Infants & Children
Interline Electronic Ticketing Agreements (IET)
Miscellaneous Charge Orders (MCO)
Multiple Tickets in the Same PNR For the Same Person
No Show Policy
Paying for a Ticket
Refund, Exchange and Void Guidelines
Same-Day Travel Changes
SkyMiles® - Frequent Flyer Numbers in a Reservation
Ticket Information - General
Ticket Reissue Procedures – Domestic
Ticket Reissue Procedures – International Travel
Seat Programs
Air France and KLM Standard Seat Selection
Economy Advanced Seat Assignment (ASA) for Virgin Atlantic
Other Seating Information
Preferred Seating
Travel Documentation
Canada’s Entry Requirements
Delta FlyReady, Resources for International Travel Documentation, and Regional Travel Requirements
Electronic System for Travel Authorization (ESTA) and Visa Waiver Program (VWP)
The REAL ID Act
Special Fare Programs
Adoption Fare Program
Bereavement Fare – Domestic Travel
Bereavement Fare – International Travel
Group Travel
Medical Fare Program
Military/Government
Sports/University
Unique Taxes & Fees
External Reissue Charge (ERC)
International Passenger Service Charge for the Philippines (LI Tax Code)
International Premium Cabin Travel Tax
Taxes and Carrier-Imposed Fees
Distribution & Revenue Recovery
Carrier Distribution Policy
Commission Recall Policy
Commissions
Debit Memo Fees
Debit Memo Information
Delta 006 Ticket Stock Restrictions
Delta's Debit Memo Policy
Delta's GDS Booking Policy
Inventory Circumvention Policy for Canada (English Version)
Notice of Booking Policy Enforcement - Canada & Bermuda (English Version)
Notice of Booking Policy Enforcement - Canada & Bermuda (French Version)
Notice of Booking Policy Enforcement - U.S.
Reporting Ticket Fraud, Credit Card Fraud, and Ticketing Abuse
Validation to Sell Delta-Plated Tickets
Government & TSA
Advanced Passenger Information System (APIS) Program
Batteries
Cabotage
DOT Compliance Requirement on Fee and Tax Display
Sanctioned Countries and Carriers
Secure Flight Passenger Data Program (SFPD)
TSA Secure Flight Program and Delta Policy
Ticketing - Compliance with Applicable Laws or Regulations
Trusted Traveler Programs

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Air France and KLM Agent Resources
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Cancel Check-in & Ticket Status Tools
Delta Queues - Fare Quote Requests for Prepaid and International Itineraries
Delta Queues - PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights
Purchasing Paid Seats in Travelport and Amadeus GDS
Where to Find GDS Information for Booking, Pricing and Ticketing Delta’s Branded Products

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Delta’s Air+Rail Program
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Pet Policies
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SkyMiles
SkyMiles® - Complimentary Medallion/Elite Upgrades
SkyMiles® Program
Special Services
Assistive Devices
Extra Seat - Personal Comfort
Onboard Medical Oxygen
Peanut Allergy Policy
Travelers with Disabilities
Unaccompanied Minor (UMNR) Service
Wheelchair Services

Policy Library

Self-Service Exceptions
Basic Economy (BE) Cancellation Charge Exception
Canceled Fare/Fare Increase Policy
Duplicate Ticket Refunds
Name Correction Policy
Schedule Change & Irregular Operations
Delta Messenger
Irregular Operations - Overview (IROP)
Schedule Change & IROP Travel Agency Refund Responsibility
Schedule Change and Irregular Operations Rebooking Policy for Travel Agency Partners
Schedule Change and Ticket Revalidation General Overview
Travel Exception Policy - Travel Agent Guidelines
Reservations & Ticketing
Bulk and Net Fare Tickets and Bulk Fare Ticketing Policy
Cancel Ticket Coupon Check-in Status
Cancellation and Change Fee Policy - Travel Agency Responsibility
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Complimentary Medallion Upgrade Reissue Procedure
Domestic Routing and Maximum Connecting Time Instructions
Electronic Tickets
Fare Downgrade Policy
Infant Ticket Information
Infants & Children
Interline Electronic Ticketing Agreements (IET)
Miscellaneous Charge Orders (MCO)
Multiple Tickets in the Same PNR For the Same Person
No Show Policy
Paying for a Ticket
Refund, Exchange and Void Guidelines
Same-Day Travel Changes
SkyMiles® - Frequent Flyer Numbers in a Reservation
Ticket Information - General
Ticket Reissue Procedures – Domestic
Ticket Reissue Procedures – International Travel
Seat Programs
Air France and KLM Standard Seat Selection
Economy Advanced Seat Assignment (ASA) for Virgin Atlantic
Other Seating Information
Preferred Seating
Travel Documentation
Canada’s Entry Requirements
Delta FlyReady, Resources for International Travel Documentation, and Regional Travel Requirements
Electronic System for Travel Authorization (ESTA) and Visa Waiver Program (VWP)
The REAL ID Act
Special Fare Programs
Adoption Fare Program
Bereavement Fare – Domestic Travel
Bereavement Fare – International Travel
Group Travel
Medical Fare Program
Military/Government
Sports/University
Unique Taxes & Fees
External Reissue Charge (ERC)
International Passenger Service Charge for the Philippines (LI Tax Code)
International Premium Cabin Travel Tax
Taxes and Carrier-Imposed Fees
Distribution & Revenue Recovery
Carrier Distribution Policy
Commission Recall Policy
Commissions
Debit Memo Fees
Debit Memo Information
Delta 006 Ticket Stock Restrictions
Delta's Debit Memo Policy
Delta's GDS Booking Policy
Inventory Circumvention Policy for Canada (English Version)
Notice of Booking Policy Enforcement - Canada & Bermuda (English Version)
Notice of Booking Policy Enforcement - Canada & Bermuda (French Version)
Notice of Booking Policy Enforcement - U.S.
Reporting Ticket Fraud, Credit Card Fraud, and Ticketing Abuse
Validation to Sell Delta-Plated Tickets
Government & TSA
Advanced Passenger Information System (APIS) Program
Batteries
Cabotage
DOT Compliance Requirement on Fee and Tax Display
Sanctioned Countries and Carriers
Secure Flight Passenger Data Program (SFPD)
TSA Secure Flight Program and Delta Policy
Ticketing - Compliance with Applicable Laws or Regulations
Trusted Traveler Programs

News

Agent Resources

General Information
Agency Website Information
Aircraft Info
Contracts of Carriage
Delta's Fare Basis Code Structure
Delta's Refundable Fares - How to View and Price Refundable Fares in the GDS
Delta, Air France, KLM, and Virgin Atlantic Joint Display Guidelines
General Contact Information
Identifying and Servicing Post-Purchase Upgrades
Tax Information
Partner Information
Air France and KLM Agent Resources
Airline Partnerships
Codeshare Partners
SkyTeam Alliance
Tools & Queues
Cancel Check-in & Ticket Status Tools
Delta Queues - Fare Quote Requests for Prepaid and International Itineraries
Delta Queues - PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights
Purchasing Paid Seats in Travelport and Amadeus GDS
Where to Find GDS Information for Booking, Pricing and Ticketing Delta’s Branded Products

Products & Services

Baggage
Baggage - Update to IATA Baggage Allowance and Charge Rules
Baggage Information
Delta's Through-Checked Baggage Policy
Extra Seat - Cabin Baggage
Check-in
Check-in Options
Check-in Requirements
Delta One® At LAX
SkyPriority®
eCertificate Programs
Delta eCerts - Non-Cash Incentive Products
Delta eCredits
Delta eGift/Gift Cards
In-flight
Delta Comfort+®
Delta One ®
Delta Premium Select
Entertainment/Movies
First Class
In-flight Wi-Fi
Main Cabin
Meal Service
Special Meal Requests (SPML)
Other Programs & Services
Basic Economy
Charter Flights
DASH - Delta's Domestic Small Package, Same-Day Express Service
Delta Cargo
Delta Sky Club®
Delta University
Delta Vacations®
Delta's Universal Air Travel Plan (UATP)
Fly Delta App
Meetings & Events
SkyMiles® for Business
SkyTeam® Global Meetings
Other Transportation
Air France/KLM – Air and Rail
Delta’s Air+Rail Program
Pet
Pet Policies
Service and Support Animals
SkyMiles
SkyMiles® - Complimentary Medallion/Elite Upgrades
SkyMiles® Program
Special Services
Assistive Devices
Extra Seat - Personal Comfort
Onboard Medical Oxygen
Peanut Allergy Policy
Travelers with Disabilities
Unaccompanied Minor (UMNR) Service
Wheelchair Services
 
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