General Information

Delta Air Lines strives to serve every customer’s needs by providing a safe and comfortable flight for everyone onboard. To ensure a smooth travel experience, customers are encouraged to make additional seating arrangements in advance of their travel day if:

• Based on the seat dimensions of our Aircraft, they will encroach into the next seat while seated.
• The seat armrests cannot stay down while seated.

If a customer cannot safely and comfortably fit in a single seat in the purchased class of service, there are options available:

• A customer may purchase an extra seat for each flight in the itinerary.
  • The seat will be sold at the same fare when purchased at the same time.
  • Customers who do not purchase the extra seat in advance risk the need to change seat assignments to another location on the aircraft that provides additional space. In the event of a full flight, customers will be rebooked for a later flight with available seating.
• A customer may purchase an upgrade to Delta Premium Select, First Class, or Delta One®.

If seating arrangements cannot be made to ensure safety during flight, including a safe evacuation in an emergency, travel may not be permitted pursuant to the conditions of Delta’s Contract of Carriage.

Please Note: Delta has the right to charge for all seats occupied.

Making a New Reservation to include an Extra Seat for Personal Comfort

To make a reservation for an extra seat to accommodate a customer’s personal comfort:

• Create the new Passenger Name Record (PNR) using the passenger’s last name and EXST as the first name for the extra seat.
  
  
• Enter Passenger Type Codes (PTC) to match the number of seats requested. For the passenger’s seat use ADT and for the additional seat(s) use OTS or whatever PTC the GDS requires.
  
  
• Add the SFPD information for the extra seat (Gender and Date of Birth (DOB) should match that of the passenger.
  
  
• Assign seats next to each other.
  
  
• Add applicable ticketing endorsements for the fare and include the following text to the endorsement for PTC A:
  
  
  • IN CONJ W/TKT SMITH/EXST (PASSENGER’S LAST NAME/”EXST” AS FIRST NAME)
     
• Add applicable ticketing endorsements for the fare and include the following text to the endorsement for PTC B:
  
  
  • IN CONJ W/TKT SMITH/JOSEPH (PASSENGER’S LAST/FIRST NAME)
     
• Add an SSR for the PTC B (Extra Seat passenger) and include the name of the traveling passenger in the description free form field:
  
  
  • SSR EXST DL SMITH/JOSEPH

Please note: GDS entries for the PTC and SSR fields may vary. Please contact your GDS Help Desk if you need assistance. For all other questions please contact  Global Sales Support or Delta Reservations for assistance.

Additional Information

Basic Economy Fares

Basic Economy fares may not be used to purchase an extra seat ticket because a seat assignment is required and Basic Economy fares do not allow an advanced seat assignment.

Itinerary Changes

If applicable, the Administrative Service Charge (ASC) for an itinerary change is only paid on the passenger's ticket, not the extra seat ticket.

Wholly Unused Ticket

For wholly unused, nonrefundable tickets, the value of the extra seat ticket may only be used for a new ticket in the passenger's name. The extra seat ticket is not transferable.

Baggage

Carry-on baggage is ONLY permitted for the passenger and NOT the extra seat. When a passenger purchases an extra seat, they are entitled to checked baggage allowances/restrictions for each ticket/seat.

Seat Assignments

Whenever possible, assign adjacent seats that are only two abreast, unless there is another passenger traveling.

Please note: Do not assign seats in the exit row or Bulkhead seats. Bulkhead seats do not have mobeable armrests. Emergency exit row seats do not have moveable armrests and seat belt extensions are not permitted in the exit row.

If you need assistance assigning two seats together, please contact Global Sales Support or Delta Reservations. 

SkyMiles

Complimentary Upgrades

If a Medallion member would like to be waitlisted for a Complimentary Medallion Upgrade, the PNR will need to be divided. Please contact Global Sales Support or Delta Reservations for assistance.

Please advise the Medallion member that there are no refunds for the extra seat if using a nonrefundable fare, and the complimentary upgrade clears.

SkyMiles Awards

SkyMiles mileage may be redeemed toward the cost of the extra seat.

SkyMiles Credit

SkyMiles credit is not automatically tracked for the purchase of an extra seat and must be requested by the SkyMiles member after travel. For additional information, please contact Delta Sales Support or Delta Reservations  for assistance.

Joint Venture (JV) Partner Policies

When making a reservation for an Extra Seat, please note that PNRs with a mixture of DL operated and AM, AF, KL, KE, LA or VS operated flights are not permitted.

For assistance with reservations for an Extra Seat that include carriers other than Delta, please contact Global Sales Support or  Delta Reservations for assistance.

For partner information, visit the respective partner airlines’ website:

Aeromexico

Air France/KLM

Korean Air

LATAM

Virgin Atlantic