Delta’s Air+Rail Program Updated October 20, 2022
Overview
Delta’s Air + Rail program is an interline partnership with AccesRail that offers fast, seamless connections. Through the interconnected European rail infrastructure, customers can easily transfer between the plane and the train to/from the following airports:
SNCF itineraries are only able to be bought through GDS’ currently and not on delta.com or the FlyDelta app.
View a list of cities where train service is currently available to/from the airport locations listed above.
AccesRail
AccesRail is a technology platform that acts on behalf of 25+ train, bus and ferry operators worldwide, using the airline code 9B.
AccesRail has a help desk in the U.S. that is available via phone and email for all train-related questions.
(514) 733-4962 or (866) 817-6383 - Monday – Friday - 8:30AM - 4:30PM EST
Please note: AccesRail Representatives cannot help with the air portion of the ticket.
Booking
Travel Agents must disclose that travel will be on a train and the train operator. For example, "AccesRail train number 7000 is operated by Thalys”.
- Train segments must be booked in conjunction with a trans-Atlantic transatlantic flight segment
- Two cabins are offered: Premium and Standard
- Customers booked in Delta One will travel in the first class cabin on the train segment
- All other cabins will travel in the Standard cabin on the train segment
Please note: Delta’s Air+Rail program is an interline agreement and not a codeshare. When checking for availability or schedules, Travel Agents will need to use an entry that includes “Other Airlines” or “OA” to display availability that includes both the DL and 9B flights.
Changes to Reservation/Ticket
Voluntary Changes
Check the fare rule of the fare purchased, to determine if a voluntary change is allowed.
Involuntary Changes (Schedule Change, IROP, etc.)
Q: What happens if a customer's flight is delayed, and they miss their train?
A: The train ticket is valid for 72 hours after the departure time on the train ticket. Exception, train tickets for TransPennine Express are valid for 48 hours after departure. If a customer misses the scheduled train, they may ask a customer service representative at the station for assistance. Neither a Travel Agency nor Delta needs to reissue the ticket.
Q: What happens if a customer's train is delayed, and they miss their flight?
A: Customers may contact their Travel Agent to have their reservation changed in advance or wait until they arrive at the airport and have the ticket changed by the local ticketing office.
Q: What happens if there's a schedule change on an Air+Rail itinerary?
A: Train operators have significantly fewer schedule changes than our other airline partners. Follow normal schedule change handling guidelines for Air+Rail itineraries.
Baggage
- Standard Delta baggage rules apply
- Customers are responsible for the transfer of luggage between the train and the airport
For complete baggage rules:
- For travel on SNCB, visit the SNCB website.
- For travel on TransPennine Express, visit the TransPennine Express website.
- For travel on Trenitalia, visit the Trenitalia’s website.
- For travel on Thalys, visit the Thalys website.
- For travel on SJ, visit the SJ website.
- For travel on SBB, visit the SBB website.
- For travel on SNCF, visit the SNCF website.
Check-In Process
- Customers will be able to check-in online for both their train and air segments.
- Customers will be directed to Check-in (accesrail.com) for their train segment, using their Delta confirmation number or eticket number, up to 72H prior to departure.
Infants, Children and Unaccompanied Minors
Each train has specific procedures for adults traveling with infants or children. For safety reasons, children under 16 years old are not allowed to travel alone on board our train partners. Please check the specific train’s website for details.
- For SNCB, visit the SNCB website.
- For TransPennine Express, visit the TransPennine Express website.
- For Trenitalia, contact the Call Center for assistance.
- For Thalys, visit the Thalys website.
- For SJ, visit the SJ website.
- For SBB, visit the SBB website.
- For SNCF, visit the SNCF website.
Animals
Pets in Hold (AVIH)
AVIH are not permitted on Air+Rail itineraries.
Pet in Cabin (PETC) and Trained Service Animals (SVAN)
Pet in Cabin and Trained Service Animals are permitted on Air+Rail itineraries.
Please note: Global Sales Support Associates and Delta Reservation Specialists are not able to request the PETC SSR or the SVAN SSR on the train segment in the PNR.
For information regarding PETC or SVAN itineraries:
- For service operated by SNCB, visit the SNCB website.
- For service operated by TransPennine Express, visit the TransPennine Express website.
- For service operated by Trenitalia, visit the Trenitalia website.
- For service operated by Thalys, visit the Thalys website.
- For service operated by SJ, visit the SJ website.
- For service operated by SBB, visit the SBB website.
- For service operated by SNCF, visit the SNCF website.
Customers with Disabilities and Wheelchair Assistance
Customers are advised to complete their request for additional assistance with the corresponding train operators as soon as they have made a booking, but it must be made at least 48 hours before their departure time. To avoid delays on your day of travel, please submit the form in advance.
If a customer is using Delta-provided wheelchair services, please note that this service will stop once the customer arrives at the baggage claim of your final plane destination.
Information for customers with limited mobility or needing special assistance on Air + Rail itineraries is available:
For service operated by SNCB, visit the SNCB website.
For service operated by TransPennine Express, visit the TransPennine Express website.
For service operated by Trenitalia, visit the Trenitalia website.
For service operated by Thalys, visit the Thalys website.
For service operated by SJ, visit the SJ website.
For service operated by SBB, visit the SBB website.
For service operated by SNCF, visit the SNCF website.
Loyalty Program
Q: Will Delta SkyMiles members be able to earn miles on the train?
A: Delta’s SkyMiles members will be able to earn miles on the air part of their Air+Rail ticket. At this time mileage will not be awarded for the rail portion of the service.
Q: Will Delta SkyMiles members be able to redeem miles for Air+Rail itineraries?
A: At this time itineraries that include a rail portion are not available for mileage redemption.
Additional Resources
For additional information for travel on SNCB, visit the SNCB website.
For additional information for travel on TransPennine Express, visit the TransPennine Express website.
For additional information for travel on Trenitalia, visit the Trenitalia website.
For additional information for travel on Thalys, visit the Thalys website.
For additional information for travel on SJ, visit the SJ website.
For additional information for travel on SBB, visit the SBB website.
For additional information for travel on SNCF, visit the SNCF website.
FAQs
Q: When does this expanded partnership launch?
A: The expanded Air+Rail partnership launched in October, 2022, in Europe with operators SNCB, SBB, SJ, TransPennine and Trenitalia to cover onward destinations from Brussels, Zurich/Geneva, Stockholm and Rome Fiumicino airports. The initial partnership launched in August 2021, with Thalys high-speed trains offering connections from Amsterdam Schiphol to Antwerp and Brussels in Belgium.
Q: What type of partnership is this?
A: Delta has an interline partnership with AccesRail.
Q: Are customers able to book Air+Rail together with partner operated flights?
A: Yes, customers will be able to book train tickets in conjunction with Air France, KLM, ITA or Virgin Atlantic-operated transatlantic flights, as long as the partner-operated flight it is booked as a Delta codeshare flight with DL flight number.
Q: Is Delta offering Air+Rail services in the United States?
A: Delta is not currently offering the Air+Rail program in the United States.
Q: What are the customer benefits of this program?
A: The Air+Rail partnership not only provides our customers with fast, convenient service to new destinations, but also provides alternative options for travel to certain cities across Europe.
Q: How do you book the train ticket?
A: The Air+Rail tickets are available for purchase on all normal distribution channels including the GDS, delta.com and the Flydelta app by adding in the train destination/origin in the same way you book a flight. In the GDS, the connecting flight will show as carrier 9B. On other distribution channels, itineraries that include a train segment will have a badge during booking stating “includes train”. While you can purchase this train service from Delta, it will be operated by our partners. This technology is enabling seamless connectivity for the whole of the customer journey – on the plane and the train.
Q: Is my train portion included in the fare, or do I still have to pay at the train station?
A: Your train segment is already included in the total price of the ticket displayed in the GDS or on delta.com. No additional ticket purchase is required. Additional fees may apply if you wish to purchase any additional services on the train.
Q: Where do I get my train boarding pass?
A: To receive the train boarding pass, customers can check in on Accesrail.com (up to 72 hours in advance) using their Delta ticket number or Record Locator, to get their train boarding pass and e-ticket for train travel.
Q: Will it be difficult for customers to find the train station at the airports?
A: No, all train stations are located within the airport and have clear signs in English as well as the local language.
Q: Will there be signs in English at the train stations?
A: Yes, there will be signage available in English at the train stations.
Q: What is the connection time from Air to Rail and vice versa?
A: Each gateway will have minimum connect times to allow passengers to easily make air to rail connections. The connection time will be at minimum 180 minutes but may be more in some stations.
Q: What happens if a customer travels on the wrong train, with a different rail company?
A: The rail ticket is only valid on the train operator stated, and if a customer gets on a different train run by a different operator, they would need to purchase a new ticket.
Q: What happens if my flight is delayed and I miss my train?
A: The train ticket is valid for 72 hours after the departure time on the train ticket. Exception, train tickets for TransPennine Express are valid for 48 hours after departure. If a customer misses the scheduled train, they may ask a customer service representative at the station for assistance. Neither a Travel Agency nor Delta needs to reissue the ticket.
Q: Will customers be able to buy a standalone train ticket through Delta?
A: No, customers will only be able to purchase a train ticket in conjunction with an international flight. Air + Rail fares are sold as through fares between the U.S. and Europe.
Q: How regular do the trains run?
A: The frequency of trains varies by gateway, but in many cases, there are multiple options throughout the day.
Q: Will customers need to collect their bags after the flight?
A: Yes, customers will need to collect their bags as they will not be automatically transferred from the plane to the train. After going through Customs, customers collect their bags at the airport Baggage Claim as they normally would and proceed to the train station. Once on board, customers can store their bags.
Q: What is the process if a customer has a wheelchair, what additional information do they need to know about boarding the train?
A: Customers are advised to complete their request for additional assistance with the corresponding train operators as soon as they have made a booking, but it must be made at least 48 hours before their departure time. To avoid delays on your day of travel, please submit the form in advance.
If a customer is using Delta-provided wheelchair services, please note that this service will stop once the customer arrives at the baggage claim of your final plane destination.
Q: How can customers or specialists contact AccesRail?
A: AccesRail has a help desk in the U.S. that is available via phone and email for all train-related questions.
(514) 733-4962 or (866) 817-6383 - Monday – Friday - 8:30AM - 4:30PM EST
info@accesrail.com
Please note: AccesRail Representatives cannot help with the air portion of the ticket.
Q: Can I travel with my pet on the train?
A: You may travel with your pet if your pet complies with corresponding train operator rules. Guide dogs and assistance dogs travel free of charge.
Q: Will seats be reserved?
A: Seats will be automatically assigned when a customer checks in for your train ride on Accesrail.com or in person at the train station. Please note, there are no assigned seats on SNCB or TransPennine Express.
Q: Do the trains have middle seats or is it configured window and aisle?
A: Most trains are configured with a 2 x 2 seat configuration – so a window and an aisle seat with no middle seats. However, there are certain trains that have a middle seat configuration.
Q: Will the ticket indicate which class/carriage customers should board?
A: Yes, the class of travel and the carriage will be clearly shown on the ticket.
Note: If a Delta customer is traveling in Delta One they will be in a First Class carriage and if the customer is traveling in Delta Premium Select, Delta Comfort+ and Main Cabin they will be in a Standard Class carriage.
Q: Is it ok to bring food and drinks onboard the train?
A: Yes, customers can bring their purchased food and drinks onboard the train. There are also food and beverage options available to purchase on select SBB, SJ and Trenitalia services.
Q: Is there wi-fi on the trains?
A: Wi-fi is available on select trains, depending on operator and region. Wi-fi is not available on SNCB.
Q: Are there lounges at the station?
A: There are no train lounges at the airports but there are lounges at Rome Termini and Stockholm Central stations.
Q: Who should customers contact if there is a problem with their Air+Rail ticket?
A: Delta Customer Care Representatives in the U.S. and in Europe will be able to resolve any issues with the flight and train portion of customer travel after the ticket has been booked, including needing to change or cancel your flight. The train representatives will also be able to help with train specific queries but are not able to access the air portion of the ticket.
For Train Assistance: AccesRail representatives will be able to help with train specific questions but are not able to access the air portion of your ticket. In the U.S. contact AccesRail at +1 514-733-4962.
Q: Can an unaccompanied minor travel alone on these trains?
A: For safety reasons, children under 16 years old are not allowed to travel alone on board our train partners. Children must be accompanied (by a person authorized to travel alone) as a condition of validity of their ticket.
Q: How far is the train station from the check in desks/boarding gates at Amsterdam, Brussels, Manchester, Paris, Rome, Stockholm and Zurich/Geneva airports?
A: All train stations are located within the airport and are in close proximity to check in areas and baggage areas.
Q: What is the difference between SBB, SJ, SNCB, SNCF, TransPennine Express, Trenitalia and AccesRail?
A: SBB, SJ, SNCB, TransPennine Express, Trenitalia are the train operators of the services. AccesRail is the website platform that allows you to book your train ticket through delta.com and where you can check in for the train portion of your trip.
The information provided on the FAQs is subject to change without notice.
