Travel agents may request a refund for a duplicate ticket issued with identical name(s), flight(s), date(s) but different ticket number(s), issued on DL006 ticket stock.

Documentation

Document the agency PNR in the OSI remarks that a duplicate ticket was issued. Travel agents should include both DL006 ticket numbers and indicate which ticket number should be refunded.

For example: OSI DL DUPLICATE TICKET 0061234567890 and 0061234567891-REFUNDED

Refund Requests Available Through Delta or ARC

Travel agents may contact ARC or Delta to process a refund for a duplicate ticket.

Refund Request via ARC

Travel agencies that report through ARC settlement may request a refund for the duplicate ticket through their GDS. Additional information is available for travel agencies that report via BSP.

Refund Requests via Delta

Refund requests via Delta directly can be expedited by faxing the request to 404-715-9256 or the refund request may be sent via U.S. mail to:

Regular US Mail

Delta Air Lines
Passenger Refunds - Dept. 518
P.O. Box 20537
Atlanta, GA  30320-2537 

Courier

Delta Air Lines
Passenger Refunds, Dept. 518
700 South Central Ave
Atlanta, GA  30354

Questions

For additional questions, please contact Delta Sales Support or Delta Reservations for assistance.