Travel Agencies are billed for ticketing discrepancies and/or shortages through the Debit Memo process. Below are typical reasons a debit memo may be issued:

• Improper collection of fares
  
  
• Penalties
  
  
• Undercharges
  
  
• Unreported sales
  
  
• Credit card rejections
  
  
• Commission errors

Procedures

View Memo Distribution Processes for BSP Agencies

Agencies that report through ARC can manage their debit memos via ARC Memo Manager.

Memo Distribution For ARC Agencies

Delta uses ARC Memo Manager, a Web-based product that allows Delta and our agency partners to electronically process and settle both debit and credit memos, as well as provides two-way communication and electronic payment options.

Delta encourages all agency partners to utilize this most cost effective distribution channel. To register for ARC Memo Manager, visit ARC’s official website.

Note: Delta reserves the right to impose a $20.00 service charge for agencies that do not utilize the ARC Memo Manager product to cover the incremental costs to Delta for processing debit memos through less efficient distribution channels.

Remittance

Travel Agencies are encouraged to quickly review and notify Delta of any disputes or questions. Memos should be submitted for payment through your next sales report.

Note: Payment terms are due upon receipt

Discrepancies

Contact the Collections Department via ARC Memo Manager regarding Delta Debit Memo discrepancies. Related documentation may be submitted via email and/or fax.

Mailing address

Delta Air Lines Inc.
Revenue Recovery
Department 816
P.O. Box 20706
Atlanta GA 30320-6001

Overnight courier service address

Delta Air Lines Inc.
Revenue Recovery
Department 816
1030 Delta Blvd
Atlanta GA 30320