For Tickets Issued On or Before

• August 14, 2023

Impacted Travel Dates:

• August 9-October 17, 2023

For Travel to/from/through:

• Maui, HI (OGG)

Waiver Codes and PNR Documentation*

• Cabin to Cabin Waiver Code: H9M8L
• Change Fee/Basic Economy Cancellation Charge Waiver Code: Q8G3M

Used to waive change fee or Basic Economy cancellation charge, if applicable

• PNR must be documented with OSI: DL CHANGES PER OGG WF 09AUG23

Waiver Code Placement:

1. Place in the ticket designator field if no other ticket designator is being used
2. If another ticket designator is being used, place in the tour code field
3. If the tour code box is already in use, place in the first position of the endorsement box
   
   

New Travel Originates On or Before:

• November 18, 2023

New Ticket Must be Rebooked and Reissued On or Before:

• September 19, 2023

For Travel on:

• Delta Mainline
• Delta Connection
• DL marketed/ AFKL operated
• AFKL marketed/ DL operated

Ticket Stock:

• DL006

Refunds and PNR Documentation*

Delta is offering an exception for any customer with tickets issued on or before August 14, 2023 with impacted travel dates between August 9, 2023 and September 16, 2023. For these customers, Delta is allowing refunds for wholly unused or partially used tickets. Travel agents must document the PNR with the OSI below and may issue a refund for tickets that are wholly unused but must contact Delta to refund partially used tickets.

Please note: For customers with impacted travel dates of September 17 through October 17, the above refund option will not apply, unless the flight they are scheduled on has cancelled.

If a customer’s flight is cancelled by Delta due to this event, and no other alternate flights are acceptable, travel agents may refund totally unused non-refundable ticket(s) through normal ARC/BSP processing.

PNR must be documented with the following OSI: DL REFUNDED PER OGG WF 09AUG23

Note: the OSI message must be added before the itinerary is canceled.

Utilize the Travel Agent Travel Exception Policy Online Refund  form to submit a qualifying refund request if:

• A ticket has already been reissued by Delta or the ticket is partially used; or
• Customer contacts Travel Agent directly to initiate the refund

Partner Information
Travel Exception Policies may vary between carriers due to local operational circumstances and limitations. Each of our partners have travel agent resource websites to access the most up to date information and news. Use the links below to access each website:

• Air France
• KLM 
• Aeromexico
• Korean Air 
• Virgin Atlantic

*Additional Details

Review the Travel Exception Policy – Travel Agent Guidelines in the Policy Library, for additional details or contact Global Sales Support or Delta Reservations  for assistance.

DELTA’S TRAVEL EXCEPTION POLICY MAY CHANGE AT ANY TIME WITHOUT ADVANCE NOTICE.