Policy Library

Self-Service Exceptions

Basic Economy (BE) Cancellation Charge Exception
Canceled Fare/Fare Increase Policy
Duplicate Ticket Refunds
Name Correction Policy
One (1) Day After Ticketing Refund Window for BSP Agencies Worldwide for 006 Tickets

Schedule Change & Irregular Operations

Delta Messenger
Irregular Operations - Overview (IROP)
Schedule Change & IROP Travel Agency Refund Responsibility
Schedule Change and Irregular Operations Rebooking Policy for Travel Agency Partners
Schedule Change and Ticket Revalidation General Overview
Travel Exception Policy - Travel Agent Guidelines

Reservations & Ticketing

Bulk and Net Fare Tickets and Bulk Fare Ticketing Policy
Cancel Ticket Coupon Check-in Status
Cancellation and Change Fee Policy - Travel Agency Responsibility
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Complimentary Medallion Upgrade Reissue Procedure
Domestic Routing and Maximum Connecting Time Instructions
Electronic Miscellaneous Document – Standalone (EMD-S)
Electronic Tickets
Fare Downgrade Policy
Infant Ticket Information
Infants & Children
Interline Electronic Ticketing Agreements (IET)
Multiple Tickets in the Same PNR For the Same Person
No Show Policy
Paying for a Ticket
Refund, Exchange and Void Guidelines
SkyMiles® - Frequent Flyer Numbers in a Reservation
Ticket Information - General
Ticket Reissue Procedures – Domestic
Ticket Reissue Procedures – International Travel
Ticket Validity

Seat Programs

Air France and KLM Standard Seat Selection
Economy Advanced Seat Assignment (ASA) for Virgin Atlantic
Other Seating Information
Preferred Seating

Travel Documentation

Canada’s Entry Requirements
The REAL ID Act
Travel Documentation and Other International Travel Requirements

Special Fare Programs

Bereavement Fare – Domestic Travel
Bereavement Fare – International Travel
Medical Fare Program
SkyTeam Travel Passes
Sports/University

Unique Taxes & Fees

International Premium Cabin Travel Tax
International Ticketing Charge (ITC)
Taxes and Carrier-Imposed Fees

Distribution & Revenue Recovery

Carrier Distribution Policy
Debit Memo Fees
Debit Memo Information
Delta 006 Ticket Stock Restrictions
Delta's Debit Memo Policy
Delta's GDS Booking Policy
Payment Acceptance Policy and Alternative Transfer Methods
Reporting Ticket Fraud, Credit Card Fraud, and Ticketing Abuse
Validation to Sell Delta-Plated Tickets

Government & TSA

Advanced Passenger Information System (APIS) Program
Batteries
Cabotage
DOT Compliance Requirement on Fee and Tax Display
Exit European Union (EU) Compensation Request
Israel Consumer Protection Law
Sanctioned Countries and Carriers
Secure Flight Passenger Data Program (SFPD)
TSA Secure Flight Program and Delta Policy
Ticketing - Compliance with Applicable Laws or Regulations
Trusted Traveler Programs
Partner Resources
Comprehensive information about our partners’ products and services can be found on their respective trade websites.
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