Second only to safety, Delta’s priority is to do right by our customers when delays or cancellations happen. Our focus is on providing industry-leading operational reliability and customer service, which is why our people are empowered to make personalized, real-time decisions to care for, accommodate and compensate customers for inconveniences from delays and cancellations, regardless of the cause.

While Delta already goes above and beyond to care for our customers during cancellations and delays, we appreciate that the U.S. DOT shares our commitment to the experiences of air travelers. That's why we've created resources to assist our agency partners in understanding changes to Delta policy, and assist our mutual customers when schedules change or the unexpected happens.

Agency partners can find the resources they need at Delta Pro:

• Agency Refund Resource 
• Schedule Change and Irregular Operations Rebooking Policy