Debit Memo Fees
All tickets issued for travel on Delta must comply with Delta’s applicable contract of carriage, and with all applicable fare rules. Failure to comply with these rules, with Delta’s instructions (including all guidelines posted on Delta's agency website), or with any other provision of the ARC Agent Reporting Agreement or the applicable IATA Passenger Sales Agency Agreement, may result in the issuance of a debit memo to the agency for the amount of loss incurred by Delta as a result.
In addition, on September 1, 2009, Delta implemented the following fee schedule for the following specific categories of rule violations:
Late Reported Ticket
|
Fee Scenario |
Description |
Fee Amount (USD Equiv) |
Fee Level |
|---|---|---|---|
|
Duplicate Usage (Fee+ discrepancy difference) |
Agency action resulting in duplicate usage – flown, refund, exchange. |
$ 75.00 |
Ticket |
|
Insufficient Information |
Ticketing requirements not respected. Ticket missing or incomplete program number, ticket designator, waiver code or INTL ticket number, etc. |
$ 75.00 |
Ticket |
|
Late Reported Ticket (Fee Only) |
Ticket reported outside appropriate time frame. |
$ 75.00 |
Ticket |
|
Unreported Sale (Value of Ticket+ Fee) |
Agency fails to remit on sales report or incomplete void. |
$100.00 |
Ticket |
|
Abuse/Fraudulent Ticketing (Discrepancy difference + Fee) |
Ticketing |
$100.00 |
Ticket |
|
No segments DL/KL/AF (Fee Only) |
Ticketing 006 without any segments on DL, KL, AF. |
$ 75.00 |
Ticket |
|
ACM Requested after ADM paid |
ADM paid and closed prior to request for consideration. |
$ 75.00 |
Memo/ticket |
|
Reinstate Ticketing Ability |
Agency ticketing inhibited; Agency requests release. |
$150.00 |
Agency |
|
Termination Reinstatement |
Agency appointment terminated; Agency requests reappointment. |
$500.00 |
Agency |
|
Rejected Credit Card Charge (Value of Ticket + Fee) |
Charge rejected as invalid or unbilled due to incomplete information. |
$50.00 |
Ticket |
|
Manual Document Processing |
Agency request for manual handling of documents. |
$100.00 |
Document |
|
Manual Exchange Processing |
Agency request for manual handling of documents. |
$100.00 |
Ticket |
|
Sales Summary Adjustments |
Agency request for ACM for sales reporting omission. |
$ 75.00 |
Memo/Ticket |
|
Unpaid GTRs |
Manual Billing of GTR not processed. |
$100.00 |
Ticket |
|
Booking and Inventory Abuse |
Agency fails to adhere to Booking and Inventory Policy. (Ex: Churning, Duplicate Bookings) |
$50.00 |
Memo |
|
Inventory Circumvention |
Married Segment Abuse |
$600.00 per segment |
Ticket |
Travel agencies can pay debit memos issued by Delta through ARC Memo Manager or directly to the Delta agency collection department. Payments should be mailed to:
Delta Air Lines
Dept. 816
P.O. Box 10159
Atlanta, Georgia 30320
For questions concerning the Delta Fee Policy please refer to www.delta.com/agency or submit questions by email to Collections.Delta@delta.com.
For additional information on ARC policies and procedures, visit arccorp.com.
For additional information on BSP policies and procedures, visit BSPLink.
Delta Debit Memo Policy
Please review Delta's Debit Memo Policy as it relates to the Sales Audit process and the related process of sending and settling ADM's.
