Irregular Operations Policy (IROP)   

 

Overview

Delta defines an irregular operation (IROP) as a delay or cancellation to a Delta flight schedule within 72 hours of travel occurring for a variety of reasons including but not limited to:

  • Weather or other “acts of God”
  • Servicing of an aircraft
  • Aircraft equipment change
  • Crew rest

Standard Irregular Operation Guidelines

 
Reaccommodations/Ticket Reissue

Travel Exception Event Irregular Operations Guidelines

  • If a travel event or “act of God” occurs (e.g. weather, Hurricane, Volcano, Civil Unrest), Travel Agencies may rebook and reissue tickets for customers whose qualifying flights were affected or cancelled due to the event,  provided certain conditions are met. 
  • See Exception Policies or Travel Exception Policy - Travel Agent Guidelines for additional information.

Additional Information
 

Compensation

When an irregular operation occurs, Delta will attempt to reroute, re-ticket, and under certain circumstances pay for hotel, ground transportation, communications, and meals per the rules of the Contract of Carriage.

For general information related to possible compensation due to an IROP event, please refer to Delta’s Contract of Carriage.

 

September 21, 2023

 
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