Debit Memo Fees   

All tickets issued for travel on Delta must comply with Delta’s applicable contract of carriage, and with all applicable fare rules. Failure to comply with these rules, with Delta’s instructions (including all guidelines posted on Delta's agency website), or with any other provision of the ARC Agent Reporting Agreement or the applicable IATA Passenger Sales Agency Agreement, may result in the issuance of a debit memo to the agency for the amount of loss incurred by Delta as a result.

The fee schedule below is for the specific categories of rule violations:

Late Reported Ticket

 
Delta Fee Schedule

Fee Scenario

Description

Fee Amount (USD Equiv)

Fee Level

 

Duplicate Usage (Fee+ discrepancy difference)

Agency action resulting in duplicate usage – flown, refund, exchange.

$ 75.00

Ticket

Insufficient Information

Ticketing requirements not respected. Ticket missing or incomplete program number, ticket designator, waiver code or INTL ticket number, etc.

$ 75.00

Ticket

Late Reported Ticket (Fee Only)

Ticket reported outside appropriate time frame.

$ 75.00

Ticket

Unreported Sale (Value of Ticket+ Fee)

Agency fails to remit on sales report or incomplete void.

$100.00

Ticket

Abuse/Fraudulent Ticketing (Discrepancy difference + Fee)

Ticketing
Agency actions facilitate abuse and/or fraud.

$100.00

Ticket

No segments DL/KL/AF (Fee Only)

Ticketing 006 without any segments on DL, KL, AF.

$ 75.00

Ticket

ACM Requested after ADM paid

ADM paid and closed prior to request for consideration.

$ 75.00

Memo/ticket

Reinstate Ticketing Ability

Agency ticketing inhibited; Agency requests release.

$150.00

Agency

Termination Reinstatement

Agency appointment terminated; Agency requests reappointment.

$500.00

Agency

Rejected Credit Card Charge (Value of Ticket + Fee)

Charge rejected as invalid or unbilled due to incomplete information.

$50.00

Ticket

Manual Document Processing

Agency request for manual handling of documents.

$100.00

Document

Manual Exchange Processing

Agency request for manual handling of documents.

$100.00

Ticket

Sales Summary Adjustments

Agency request for ACM for sales reporting omission.

$ 75.00

Memo/Ticket

Unpaid GTRs

Manual Billing of GTR not processed.

$100.00

Ticket

Booking and Inventory Abuse

Agency fails to adhere to Booking and Inventory Policy. (Ex: Churning, Duplicate Bookings)

$50.00

Memo

Inventory Circumvention

Married Segment Abuse

$600.00 per segment

Ticket

Travel agencies can pay debit memos issued by Delta through ARC Memo Manager or directly to the Delta agency collection department. Payments should be mailed to:

Delta Air Lines

Dept. 816

P.O. Box 10159

Atlanta, Georgia 30320

For questions concerning the Delta Fee Policy please refer to www.delta.com/agency or submit questions by email to Collections.Delta@delta.com.

For additional information on ARC policies and procedures, visit arccorp.com.

For additional information on BSP policies and procedures, visit BSPLink.

Delta Debit Memo Policy

Please review Delta's Debit Memo Policy as it relates to the Sales Audit process and the related process of sending and settling ADM's.

 

12-July-2024

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.