How to identify if an itinerary has gone through a post-purchase upgrade

A reservation that has gone through an upgrade will display the following:

• When an upgrade occurs, an Electronic Miscellaneous Document (EMD) is issued.  The EMD will be displayed as a Special Service Request (SSR) Additional Service (ASVC) which is automatically added to the PNR (SSR ASVC XXXXXX) .
  • The SSR ASVC will be viewable in most GDS, including Amadeus and Travelport (Worldspan, Apollo, and Galileo), to identify the upgraded itinerary.  Please note, currently there is a limitation in displaying this message in Sabre.
• Segments in the PNR will reflect a revenue booking class for the premium product purchased (e.g. W class, Delta Comfort+)
  • Class of Service on the applicable ticket coupon(s) will be changed to reflect the Upgraded Class of Service.
  • Fare on the ticket remains the same.
  • The ticket will be revalidated in the upgraded cabin class and not reissued, to ensure that the agency retains control.

How to service an itinerary that has gone through a post-purchase upgrade

Changing the Upgraded Segment

If a voluntary change is made after the upgrade, the original fare rules apply. The ticket would need to be reissued and any additional fees and difference in fare would apply.

• Make elected changes to PNR
• Reprice the itinerary
• Collect any additional fees or difference in fare
• Reissue ticket

The upgrade amount paid as an ancillary fee may be nonrefundable or refundable depending on the fare purchased.

• If the ticket is refundable, the fees may also be refunded, contact Global Sales Support or Reservations for assistance.
• If the ticket is nonrefundable, the fees are also nonrefundable and will be maintained as a nonrefundable eCredit.
  • The value of seat upgrades associated with the changed flights will be issued as an eCredit if changes are made before the check-in window opens.
  • eCredits will be issued per passenger and can be used to book future travel with Delta Air Lines on delta.com or via Reservations.

If a customer wants to purchase an upgrade for the new itinerary, the customer can visit delta.com or call Delta Reservations. Travel agents may contact Global Sales Support or Delta Reservations for assistance.

Changing the Non-Upgraded Segment

Please contact Global Sales Support for assistance when a change needs to be made to the itinerary and a post-purchase upgrade has been applied to the segment that is not changing.

Some of our reissue rules require the entire reservation to be repriced when a change is made to any portion of the itinerary; Global Sales Support can assist you with repricing the itinerary.

Questions

For any questions regarding Post-Purchase Upgrades, please contact Delta Sales Support or Delta Reservations for assistance.