Israel Consumer Protection Law
According to the Israeli Consumer Protection Law, 5741-1981, sales transactions which take place in Israel may be cancelled within fourteen (14) days of the transaction date, but not less than seven (7) working days before the departure date of the first flight of an itinerary. Cancellation of the booking and a claim for refund must be submitted in writing. If the conditions listed above are satisfied, a refund will be credited to the passenger's account, less a cancellation fee of five percent (5%) of the total fare of each ticket or NIS 100 per ticket, whichever is less.
The Israeli Consumer Protection Law ("CPL") and Consumer Protection Regulations ("CPR") both provide for extended refund periods following purchase that supersede DL's ticketing restrictions. This applies to all "non-refundable" tickets in all classes of service, including Basic Economy, that are to/from Israel.
