You continue to tell us how important it is to get your travelers to their destination on time and with bags. As such, operational excellence is at the core of everything we do and is a key tenet of the Delta Business value proposition. 

In 2015, we launched our Operational Performance Commitment – an industry-first promise to deliver operational excellence or compensate your company. Delta is the only U.S. -based global carrier that continuously honored such a commitment through the challenges of the pandemic.*

Delta’s Commitment means that if our flight delays and cancellations or mishandled bag rate rank lower than other U.S.-based global airlines over a calendar year, we will compensate your company.**

Even through the unprecedented challenges faced by our industry, our commitment has never wavered. Read more about our continuous commitment to operational excellence.

Commitment in Action

Earlier this year, Delta Air Lines was named the Top U.S. Airline of 2022 by the Wall Street Journal in its annual airline scorecard rankings. The Journal tracks seven important operations and customer metrics among nine U.S. airlines; Delta’s network performed No. 1 for the second year running.

WSJ ranked airlines by objective industry performance metrics and U.S. Department of Transportation data. Delta ranked No. 1 overall and in three of the seven categories, including on-time arrivals, completion factor and involuntary bumping.

Delta also earned Cirium’s Platinum Award for global operational excellence for the second year in a row earlier this year. The award reflects Delta’s operational complexity, and the exemplary work of Delta people to achieve on-time performance while limiting the impact of disruption to its customers. Delta was named the most on-time North American airline in 2022. In addition to the Cirium honor, OAG Aviation Worldwide announced Delta was also No. 1 in its rankings. Delta was the only U.S. carrier to crack the top 20 globally.

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* In 2020, other US global carriers temporarily paused their performance commitments in response to the coronavirus pandemic.

** _{General Description of Operational Performance Commitment Benefit: The Operational Performance Commitment (“OPC”) is a beyond-contract value benefit available to select corporate accounts in good standing that have US point of sale discounts as part of their corporate sales agreement and an assigned US account manager that will provide remuneration to such accounts in the event that Delta Air Lines’ (“Delta”) operational performance is not as good as the respective operational performances of American Air Lines (“AA”) and United Air Lines (“UA”) as measured over a calendar year.}