For Tickets Issued On or Before:

• April 3, 2023

Impacted Travel Dates:

• March 31, 2023 – April 06, 2023

For Travel to/from/through:

• London Heathrow, UK (LHR)*

Waiver Codes and PNR Documentation*

• Cabin to Cabin Waiver Code: P2Y5F
• Change Fee/Basic Economy Cancellation Charge Waiver Code: X9J9C
  Used to waive change fee or Basic Economy cancellation charge, if applicable

• PNR must be documented with OSI: CHANGES PER LHR INDUSTRIAL ACTION 27MAR23

Waiver Code Placement:

1. Place in the ticket designator field if no other ticket designator is being used
2. If another ticket designator is being used, place in the tour code field
3. If the tour code box is already in use, place in the first position of the endorsement box
   
   

New Travel Originates On or Before:

• April 16, 2023

New Ticket Must be Rebooked and Reissued On or Before:

• April 16, 2023

For Travel on:

• Delta Mainline
• Delta Connection
• DL marketed/ AFKL operated
• AFKL marketed/ DL operated

Ticket Stock:

• DL006

Refunds and PNR Documentation*
If a customer’s flight is cancelled by Delta due to this event, and no other alternate flights are acceptable, travel agents may refund totally unused non-refundable ticket(s) through normal ARC/BSP processing.

PNR must be documented with the following OSI: DL REFUNDED PER LHR INDUSTRIAL ACTION 27MAR23

Note: the OSI message must be added before the itinerary is canceled.

Utilize the Travel Agent Travel Exception Policy Online Refund  form to submit a qualifying refund request if:

• A ticket has already been reissued by Delta or the ticket is partially used; or
• Customer contacts Travel Agent directly to initiate the refund

Partner Information
Travel Exception Policies may vary between carriers due to local operational circumstances and limitations. Each of our partners have travel agent resource websites to access the most up to date information and news. Use the links below to access each website:

• Air France
• KLM 
• Aeromexico
• Korean Air 
• Virgin Atlantic

*Additional Details

Review the Travel Exception Policy – Travel Agent Guidelines in the Policy Library, for additional details or contact Global Sales Support or Delta Reservations for assistance.

DELTA’S TRAVEL EXCEPTION POLICY MAY CHANGE AT ANY TIME WITHOUT ADVANCE NOTICE.