Irregular Operations Policy (IROP)
Overview
Delta defines an irregular operation (IROP) as a delay or cancellation to a Delta flight schedule within 72 hours of travel occurring for a variety of reasons including but not limited to:
- Weather or other “acts of God”
- Servicing of an aircraft
- Aircraft equipment change
- Crew rest
Standard Irregular Operation Guidelines
Reaccommodations/Ticket Reissue
When a standard IROP occurs (no travel exception waiver is issued), Delta will proactively assist when customers are impacted by irregular operations (IROP). The IROP Rebooking Policy provides Travel Agents with options to offer alternate reaccommodations after an IROP (canceled flight or significant delay) occurs. For any additional questions, Travel Agents may contact Global Sales Support or Delta Reservations for assistance with customer reaccommodations and any ticket reissues. Reaccommodations and ticket reissues during an IROP will be made without penalty or administrative service charges.
Travel Exception Event Irregular Operations Guidelines
- If a travel event or “act of God” occurs (e.g. weather, Hurricane, Volcano, Civil Unrest), Travel Agencies may rebook and reissue tickets for customers whose qualifying flights were affected or cancelled due to the event, provided certain conditions are met.
- See Exception Policies or Travel Exception Policy - Travel Agent Guidelines for additional information.
Additional Information
Compensation
When an irregular operation occurs, Delta will attempt to reroute, re-ticket, and under certain circumstances pay for hotel, ground transportation, communications, and meals per the rules of the Contract of Carriage.
For general information related to possible compensation due to an IROP event, please refer to Delta’s Contract of Carriage.
October 30, 2024
