In the event of a medical emergency that affects a customer’s immediate family member, customers may have to travel at the last minute. Delta’s medical emergency policy offers additional flexibility on the best published fare for your customer's itinerary when last minute travel is required for these situations. 

Delta’s Medical Emergency policy are also subject to the following restrictions:

• Tickets under the Medical Emergency policy are subject to availability and may not be available at time of booking.
• Delta’s Medical Emergency policy provides flexibility to the return portion of the trip by waiving service fees. However, fare differences may still apply.
• Lower promotional fares may be available and may serve as a better option in some markets.
• Additional guidelines and restrictions apply.

Reservations must be booked and ticketed by Delta Air Lines. Travel agents may contact Delta Reservations for booking, pricing, and program rules.

Applicable Markets

• Within the 50 United States
  
• Between the 50 United States and Canada, Puerto Rico or the U.S. Virgin Islands

Immediate Family Member Definition

The list of immediate family includes any adopted/great/half/step/in-law version of list below.

Eligibility

The program is valid for SkyMiles Members needing to travel due to medical emergency of an immediate family member who is suffering ill health. If a customer is not currently a SkyMiles member, they may immediately join SkyMiles by enrolling via delta.com.

These are the circumstances under which the Medical Emergency policy may be available:

1. Hospitalization/Hospice

The ill family member is hospitalized or under registered hospice care. The family member may be at their residence, provided they are registered in a hospice program and that their status may be verified. The visiting passenger must travel to and from location of hospital or hospice or hospice home. Exception: On a case-by-case basis, Delta may allow travel to a city other than the location of the hospital, but is nearby so passenger can meet family members and drive to the hospital.

Required Documentation: The name and relationship of the ill family member in the hospital/hospice or at home under hospice care, name of hospital/hospice/ at home hospice care and phone number.

2. Military Injury

A war-injured immediate family member.

Required Documentation: The name and relationship of the family member in the military hospital and the name of the hospital and phone number.

3. Organ Donors

An organ donor (who does not have to be an immediate family member) is traveling to or from a hospital for organ transplant procedures.

Required Documentation: The name of the recipient and hospital name and phone number.

Terms & Conditions

Purchase Requirements

Customers may book a maximum of seven (7) days in advance of travel.  Ticketing is required at time of booking. Required documentation is subject to verification.

Minimum/Max Stay

Per published fare rule

Stopover / Open Jaw

• Stopovers are not permitted.
• A single open jaw is permitted only if the published fare rule allows.
• Open returns are not permitted.
• Double open jaws and multi-component circle trips: Not permitted

Upgrades

• Domestic Medical Emergency Fares can be upgraded if the fare meets the upgrade restrictions.

Same Day Travel/Standby

• Customers may use Same Day Travel; fee does not apply.
  
• Customers may use Paid Standby; fee does not apply.

Contact Delta Reservations  for assistance.

Changes/Refunds

Contact Delta Reservations  for assistance.