J.D. Power: Delta best for First/Business, Premium Economy Passenger Satisfaction; No. 1 in airline staff
One of the world’s most respected consumer intelligence organizations is recognizing the extraordinary care and skill of Delta people, the airline’s premium experiences and operational excellence that earns the trust of customers every day. Delta is the top-ranked airline in the J.D. Power 2024 North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments –marking the second year in a row for the premium economy segment.
“This is a wonderful reflection of our elevated customer experience, fueled by the unparalleled service of our 100,000 Delta people worldwide,” said Ed Bastian, CEO of Delta Air Lines. “I’m incredibly proud of our team for continuously raising the bar for our customers.”
Delta’s placement at the top of those segments was propelled by the airline’s consistent, industry-leading performance – powered Delta people -- across six of seven dimensions that J.D. Power evaluates, including:
Day of travel pre-/post-flight experience
On-board experience
Ease of Travel with airline
Digital tools
Airline staff
Level of trust with airline
