Important Schedule Change and Reaccommodation Information for Agency Partners

Delta (DL) will run a schedule change on December 14, 2019, to replace flights scheduled to/from Capital Airport (PEK) to the new Daxing International Airport (PKX).

For Customers Traveling to/from Beijing Only

Once the schedule change occurs, Travel Agency PNRs will receive a UN message to cancel the flight into/out of PEK and a new flight segment will be added into/out of PKX.

Travel Agencies will be required to clean up Q and follow below steps:

· Accept the new flight segment(s) into/out of PKX

· Document the PNR with the Required Documentation for Reissue

· Reissue the ticket as an even exchange using the new airport code PKX

· Contact customers to advise of the airport change from PEK to PKX

Customers who wish to travel to the PEK airport rather than the PKX airport in Beijing will need to be rebooked with a connection through an alternate city. Travel Agencies will need to contact Global Sales Support or Delta Reservations for assistance with the connecting itinerary.

Required Document for Reissue

Document the PNR with the following OSI message:
- OSI DL REISSUE DUE TO DL SKED CHG
Enter the following documentation in the endorsement box denoting the affected flight number and the date of flight.
- Example: EI: SKD CHG DL1234 25JAN20XX

If all requirements are followed as listed above, no waiver code is needed

For Customers Traveling Beyond Beijing

Our partner airlines China Eastern (MU), China Southern (CZ) and Shanghai Air (FM) will eventually move most of their connecting flights from the Capital Airport (PEK) to the new Daxing International Airport (PKX), in Beijing. Until the partner airline schedules for PXX airport are loaded, customers’ itineraries may indicate a short inter-airport connection transfer from Beijing Capital Airport (PEK) to Beijing Daxing International Airport (PKX).

Once the partner airline schedule changes occur, the partner airline flights are expected to operate out of Daxing International Airport (PKX) at a similar time as scheduled out of the Capital Airport (PEK) but will not include the new PKX airport code until the schedule change for PKX occurs in 1Q2020. Once those schedules are loaded into the system, customers itineraries will be updated to reflect a same airport transfer at PKX.

Example Itineraries:

1. Original schedule for customer into Capital Airport (PEK) connecting to Guangzhou (CAN) airport:

DL1189 Y 20FEB DTWPEK HK1 222P – 500P

DL6788 Y 21FEB PEKCAN HK1 730P – 1055P

2. New itinerary after the Delta schedule change in December 2019:

DL1189 Y 20FEB DTWPKX HK1 222P – 500P

DL6788 Y 21FEB PEKCAN HK1 730P – 1055P

3. New itinerary after China Eastern schedule change expected in 1Q2020

DL1189 Y 20FEB DTWPKX HK1 222P – 500P

DL6788 Y 21FEB PKXCAN HK1 730P – 1055P

Beyond PKX Reaccommodation Options

Delta is offering the following options for reaccommodations for customers traveling on connecting flights beyond Beijing (PKX):

Option #1 - Wait to confirm reaccommodations beyond PKX, until the partner airline schedule change for PKX is in effect. This is expected to occur sometime 1Q2020. Once the new schedules are loaded:

· Accept the new flight segment(s) into/out of PKX

· Accept the new partner airline flight segments

· If the partner airline flight segment is not acceptable to the customer, use the schedule change guidelines in effect for the partner airline to rebook a new flight segment that is acceptable to the customer.

· Reissue the ticket as an even exchange using the new airport code PKX.

· Document the PNR using the Required Documentation for Reissue information below.

· Contact customers to advise of the airport change from PEK to PKX and any beyond PKX flight changes.

Option #2 - Use an alternate routing through a city that is applicable on the routing of the fare rule for the original fare purchased on the original ticket.

· Rebook any DL space and connections on Other Airlines (OA) through alternate cities in the correct class of service required for the original fare, based on the fare rule.

o If the correct class of service is not available, Travel Agencies must contact Global Sales Support or Delta Reservations for assistance.

· Reissued as an even exchange using the new routing

· Document the PNR using the Required Documentation for Reissue information below.

· Contact customers to advise of the new itinerary changes.

Required Documentation for Reissue:

Document the PNR with the following OSI message:
- OSI DL REISSUE DUE TO DL SKED CHG
Enter the following documentation in the endorsement box denoting the affected flight number and the date of flight.
- Example: EI: SKD CHG DL1234 25JAN20XX

If all requirements are followed as listed above, no waiver code is needed

Option #3 – Contact Global Sales Support or Delta Reservations for reaccommodation where:

· The class of service booked and ticketed on the original ticket is not available
or

· For connections through a city that is not available on the routing of the original fare purchased, or

· For connections through Shanghai, Pudong (PVG) or Seoul, Incheon (ICN) airports

Option #4 - Request a refund for the unused ticket and document the PNR with the following:

Required Documentation for Refund:

· Document the PNR with the following OSI entry:

OSI DL REFUNDED PER UNACCEPTABLE SKED CHG/ DATE (impacted flight date)

use normal ARC or BSP procedures to process the refund.

Questions

For any additional questions, travel agents may contact Global Sales Support or Delta Reservations for assistance.