Travel agents may request a refund for a duplicate ticket issued with identical name(s), flight(s), date(s) but different ticket number(s).

Documentation

Document the agency PNR in the OSI remarks that a duplicate ticket was issued. Travel agents should include both ticket numbers and indicate which ticket number should be refunded.

For example: OSI DL DUPLICATE TICKET 0061234567890 and 0061234567891-REFUNDED

Refund Requests Available Through Delta or BSP

Travel agents may contact Delta or go through BSP to process a refund for a duplicate ticket.

Refund Request via BSP

Travel agents may request a refund for the duplicate ticket through BSPLink Refund Authorization.

Refund Requests via Delta

Refund requests via Delta directly can be expedited by faxing the request to 404-715-9256 or the refund request may be sent via U.S. mail to:

Regular US Mail

Delta Air Lines
Passenger Refunds - Dept. 518
P.O. Box 20537
Atlanta, GA  30320-2537 

Courier

Delta Air Lines
Passenger Refunds, Dept. 518
700 South Central Ave
Atlanta, GA  30354

Questions

For additional questions, please contact Delta Sales Support or Delta Reservations for assistance.