Travel Agencies are billed for ticketing discrepancies and/or shortages through the Debit Memo process. Below are typical reasons a debit memo may be issued:

• Improper collection of fares
  
  
• Penalties
  
  
• Undercharges
  
  
• Unreported sales
  
  
• Credit card rejections
  
  
• Commission errors

Procedures

Memo Distribution For BSP Agencies

Agencies that report through BSP can manage debit memos via BSPLink .

Remittance

Travel Agencies are encouraged to quickly review and notify Delta of any disputes or questions. Memos should be submitted for payment through your next sales report.

Note: Payment terms are due upon receipt

Discrepancies

Contact the Collections Department via BSPLink regarding Delta Debit Memo discrepancies. Related documentation may be submitted via email and/or fax. 

Mailing address

Delta Air Lines Inc.
Revenue Recovery
Department 816
P.O. Box 20706
Atlanta GA 30320-6001

Overnight courier service address

Delta Air Lines Inc.
Revenue Recovery
Department 816
1030 Delta Blvd
Atlanta GA 30320