What is an Electronic Miscellaneous Document

DL EMD-S Products for BSP Agencies

Residual Value Refundable Balance EMD-S

Residual Value Non-Refundable Balance Transactions (EMD-RSVT)

Delta Contact Information

Questions

Travel Agency Q & A

What is an Electronic Miscellaneous Document (EMD)

The Electronic Miscellaneous Document (EMD) is the industry standard document for fulfillment of Optional Services.  It is also the replacement document for all existing miscellaneous documents such as MCO, MPD, tour order, etc., for travel agencies that participate in the IATA Billing and Settlement Plan (BSP).

There are two types of EMDs, Electronic Miscellaneous Document-Standalone (EMD-S) and Electronic Miscellaneous Document-Associated (EMD-A).

The EMD-A is the industry standard designation for an EMD that is automatically associated to a specific flight coupon on an electronic ticket.

The EMD-S is the industry standard designation of an EMD that is issued as a standalone service/fee and not automatically associated to a specific flight coupon on an electronic ticket.

Delta EMD-S Products for BSP Agencies

BSP travel agencies may use Delta’s Electronic Miscellaneous Document-Standalone (EMD-S) for the following Delta services and fees:

• Change Fee

• Cancellation Fee

• Group Deposit

• Residual Value Refundable Balance Certificate

In the event a GDS does not prepopulate the GDS mask with the appropriate transaction code, please use the following transaction codes:

• If Delta offers the EMD-S product in an agency’s BSP region and through their GDS, agencies should use their own systems to issue documents for:
  • Change fees
  • Cancellation fees
  • Group deposits
  • Residual Value Refundable Balance (See chart below for GDSs that are activated to issue these documents)
• There is no need to contact Delta for these transaction types

• If the EMD-S product is not available in an agency’s BSP region, for a GDS and/or for a specific transaction, travel agents must contact Delta to process the EMD transaction.

• Travel agents must contact Delta for all Residual Value Non-Refundable¹ transactions regardless of whether the EMD-S document is available in their region or GDS.
  
  
• FareLogix and TravelSky must contact Delta to issue all EMD transaction types, until further notice.
  
  
• ARC locations will not have access to Delta EMD transactions at this time.

¹ Residual Value Non-Refundable Fare = For conditions such as downgrades, fare rule allowances and contractual agreements that allow residual value from a non-refundable fare.

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Residual Value Refundable Balance EMD-S

Delta accepts Residual Value Refundable Balance EMD-S transactions from BSP travel agencies.

If a reissue results in a refundable balance, the GDS will automatically process a Residual Value Refundable Balance EMD-S document during the reissue process.  Please note: In the event a GDS does not prepopulate the GDS mask, the transaction code for a Residual Value Refundable Balance EMD-S is 996.

Please note: Travel agents may contact their GDS help desk or BSPLink help desk if they require assistance with a Refundable Balance EMD-S transaction.

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Residual Value Non-Refundable Balance Transactions: (EMD-RSVT)

Travel agents who normally contact Global Sales Support or a local Delta support office should continue to do so to have EMD-RSVT issued.

In Continental Europe and Ireland, Travel Agents should manually reissue the tickets instead of using automated reissue assistance (such as Amadeus Ticket Changer, for example) and contact their local support offices by email as follows. The EMD RSVT will be issued within 2 to 3 business days (Monday to Friday).

• In Belgium, Denmark, Germany, Ireland, Italy, Luxemburg, The Netherlands, Portugal, Spain, Sweden, Switzerland:
  Email: trade.nl@airfrance-klm.email
• In the Czech Republic and Greece:
  Email: afkl.b2t.pl@websupportklm.com
• In France:
  Email your respective Team network / merci de contacter par mail en utilisant votre boite mail dédiée Team reseau

Please provide the following information in the email:

Subject: DL EMD RSVT issuance request

• New PNR reference
• New ticket number
• Residual EMD currency and amount
• Specify whether the new original ticket is refundable or non-refundable
• IATA number
• Agency email address

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Delta Contact Information

Travel agents who normally contact Global Sales Support, a local Delta support office or Delta Reservations should continue to do so.

Please provide the following information when contacting Delta directly:

• Customer Name as shown on the ticket (or Group Name for Group Deposit)

• Transaction Type:
  
  
  • Change Fee
    
    
  • Cancellation Fee
    
    
  • Group Deposit
    
    
  • Residual value - Refundable Fare
    
    
  • Residual value -  Non- Refundable Fare

• Agency IATA number

• Amount to be collected (provide currency if not USD)

• Credit Card number and expiration date

• “Issued in connection with” ticket number

• Email address where receipt/confirmation should be sent

• Name of Group for Group deposits

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Questions

For questions regarding the issuance of an EMD-S, travel agencies may contact their GDS help desk or the BSPLink help desk for assistance.

All other questions please contact Global Sales Support or Delta Reservations for assistance.

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Travel Agency Q & A

What does EMD-S mean?

When I issue a Delta EMD-S from my GDS for a change fee or cancellation fee, will Delta’s audit system know which ticket the fee was collected for?

Are agencies required to call Delta to assist any/all of these transactions?

Will the agency and/or customer receive a receipt for payment for any Delta issued fees/services?

What information does the agency need to provide to Delta to support the Delta issued transactions?

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What does EMD-S mean?

“Electronic Miscellaneous Document-Standalone”.  This is the industry standard designation of an EMD, issued as a standalone service/fee, and not automatically associated to a specific flight coupon on an electronic ticket.      

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When I issue a Delta EMD-S from my GDS for a change fee or cancellation fee, will Delta’s audit system know which ticket the fee was collected for?               

Yes, agencies are required to enter the “Issued in Connection with” field in the EMD
screen.  This will ensure all accounting/audit systems cross-reference the transactions.

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Are agencies required to call Delta to assist any/all of these transactions?

No.  If Delta offers the EMD-S product in your BSP region for:  change fees, cancellation fees, group deposits and Residual Value Refundable Balance, agencies may use their own systems.  There is no need to contact Delta for these transaction types. Travel Agents must contact Delta to assist with issuing an EMD- S for Residual Value Non-refundable transactions.

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Will the agency and/or customer receive a receipt for payment for any Delta issued fees/services?

Yes, the agency can provide an email address, for the agency and/or customer, and Delta will send the payment confirmation via an email receipt.

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What information does the agency need to provide to Delta to support the Delta issued transactions?

• Customer Name as shown on the ticket (or Group Name for Group Deposit)
  
  
• Transaction Type:
  
  
  • Change Fee
    
    
  • Cancellation Fee
    
    
  • Group Deposit
    
    
  • Residual value - Refundable Fare
    
    
  • Residual value -  Non- Refundable Fare
     
• Agency IATA number
  
  
• Amount to be collected (provide currency if not USD)
  
  
• Credit Card number and expiration date
  
  
• “Issued in connection with” ticket number

• Email address where receipt/confirmation should be sent
  
  
• Name of Group for Group deposits

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